Stand out with a remarkable customer service
Retain loyal customers with consistent experience and timely support.
Try for Free
CASE MANAGEMENT
Craft the perfect experience
For your business, your service agents, and your customers.
FOR AGENTS
Know the ropes
Provide your service agents with clear customer context that enables them to connect with customers on a whole new level. Allow them to get the full picture, understand the rationale and person behind the ticket and compose their response accordingly with clarity.
FOR MANAGEMENT
Be in the driver’s seat
Assess team performance, identify trends, view agents’ activity and make more informed decisions. JustDesk easily loads weights off your shoulders by pulling out all the key metrics you need to see right in front of you. With all these insights, you can then take proactive actions to increase customer happiness and elevate call centre productivity.
39%
Reduction in response time
“I love how the system gives me a bird-eye view of my business metrics so I know everything that’s going on. JustDesk also managed to cut down our waiting time by 39% and enable us to solve customer
issues faster.”
Claire Thomson
Call Centre Manager
89%
Customers retained
“JustDesk allows us to work more efficiently and deliver outstanding customer service and everything we need is easily accessible in the system. It enables us to serve customers promptly and retain more than half of our customers last year.”
Michael Sawyer
Director
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- 2 /2
Claire Thomson
Call Centre Manager
Michael Sawyer
Director
Perfect your customer service in a swift
Don’t settle for an average good customer service,
go the
extra mile and exceed your customers’ expectation.
Customise your own
Create and design a system that fits your business process perfectly. With automated and clear-defined workflows, speed up processes while reducing room for errors with lesser manual effort.
Do things on sight
Easily allocate cases to agents based on their availability and capability with smarter ticket assignment. Ensure all requests are well-handled by monitoring progress and interactions to maintain high customer satisfaction.
Get up to speed
Let service agents handle tickets more efficiently with SLA rules in place and improve your processing time to retain happy customers by delivering what you promised - a timely customer support.
Know who’s calling
Enhance your customer experience by integrating your own telephony solution into JustDesk. With computer-telephony integration (CTI), gain access to customer information and interaction history instantly, allowing you to know your customers even before you pick up the call.
Keep the convo rolling
Allow different teams to collaborate in providing support with greater data accessibility and information sharing. Service agents can gain access to all conversation records, notes, files, or any documents related to customers for seamless communication.
