The 3 proven ways to break down silos like a pro

October 10, 2019
By Julia Florensia

In our previous blog post, we discussed about the negative effects of a siloed mentality within your organization culture. It decreases your overall operation efficiency, reduces trust and employee morale, creates redundancy and results in poor work performance. And it is no surprise that organizations are desperate to find a way and get rid of it.

Many organizations nowadays struggle to meet company goals and innovation. While some are quick enough to find the underlying issues, some might spent a huge amount of their time trying to find out the causes and barriers that stand in their way. Corporate silo is one of the critical issue that is often overlooked because it happens so subtly in the organization. However, this silo mentality that develops unconsciously is also the deal breaker for many businesses. In order to mitigate this situation, you need to learn on how to identify the early signs of silos to prevent them from developing in your organization.

Thus, we have compiled the 3 most effective methods below to help you tear down corporate silos effortlessly.

How to get rid of corporate silo:
Communication is key

One major indication of a siloed workplace is the lack of communication and resistance to share information. Information exchange and transparency are important in order to keep the organization moving forward, fast. For you to stay ahead of the competition in today’s market, you can’t afford to have this communication barrier. By having more transparency and open communication will also get your teams more engaged and aware of the expectations so you can work together towards a common goal.

Promote cross-functional collaboration

Once you have that free-flow of information in place, teams are now enabled to work together more effectively. There will be lesser redundancy and teams across different functionalities can act as a team to deliver greater customer experience. With everyone involved in the customer journey, you can be sure that your customers are well attended to. Having cross-functional teams to collaborate also allows faster problem solving as each individual’s insights can contribute to the solution.

Implement a CRM software

Another way for you to diminish corporate silo is to encourage collaboration using a CRM software. By having a platform where information can be shared and retrieved easily by individuals would benefit your organization. By having a CRM system in place, you can ensure that teams handling the same set of customers are working with the exact same piece of information. Imagine teams from different departments are given access to customer’s information and are able to update the status or record any engagements live in the CRM system, this would give them an idea of the next steps to take and the ability to assist customers better.

There are a few things to take into consideration in choosing a good CRM software. The system should allow seamless flow of complete information from customer data, interactions, to inventory and even customer complaints or feedbacks. In this way, you will be able to easily rectify issues and improve customer satisfaction altogether. The JustCloud CRM Suite has all the aforementioned functions built within the system which might be a suitable option for your organisation. Contact us now to find out more or visit us at www.justcloud.co

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